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Copywriting

Operations: Billing & Shipping Solution

Inventory Management: Inventory pre-count, data collecting on miss ships, mid-month ordering, content calendar.

Existing Customers: Existing customer’s billing & shipping dates were moved to the 1st of the month and continued this cadence until the customer unsubscribed.

New Customers: New Customers subscribing between the 2nd-15th of the month would receive a box on the 15th —  billed and shipped in the second month on the 1st — the initial activation of this subscription cadence proved customers were dissatisfied with the length time they were given to unscribe if the box didn’t meet their expectations.*

*billed and shipped in the second month on the 15th, then billed and shipped in the third month on the 1st. 

New Customers Subscribing between 16th-end of month would receive their box on the 1st — billed and shipped in the second month on the 15th, then billed and shipped in the third month on the 1st. 

Precedent Study: Cairn, When you sign up, you will be charged for the duration you have selected (1-, 6-, or 12-month for our monthly service or every 3-months for our quarterly Obsidian service). All subscriptions* auto renew on the 1st day of their renewal month.

*One exception: 1-month subscribers who sign up after the 20th of the month, will be billed on the 10th day of their second month. Starting with their third month, they will fall into our standard 1st of the month billing cadence.

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